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Travel Agencies FAQ
 

1. In what cases is my commission not paid?
To receive your commission payment, it is important to keep the following information up to date in our system: agency's name (branches/subsidiaries), IATA or TID, address, ZIP code, city, state, country, e-mail, phone number (with country and area codes), fax, name of bank, account number, IBAN, client and Swift code.

Other reasons may be:

  • It is not a commissionable rate: Generally, commissionable rates are those known as "Public Rates". Specifically for Grupo Posadas, they are Best Available Rates (BAR), packages and promotions.
  • You did not provide your IATA or TIDS during the reservation process: Please always be sure to attach these data when making a reservation. If you have any questions, please contact the Customer Service Department; from the U.S.A. & Canada toll free: (01 888) 679 3748, long distance to Mexico City: (01 555) 326 6986, or send an e-mail to: cservice@posadas.com.mx. They will verify this information (even before the client's check out) in order to ensure your commission payment.
  • Your general information, IATA or TIDS is incorrect or not updated in our system: You can update your information by filling out the form "Travel Agencies Update", located in the Customer Support section.
  • Our mailings are being rejected: If your commission payment is sent by mail and your address is incorrect or not updated in our system, your payment check is probably being returned to our Commission Payment Center. Please update your information by filling out the form ""Travel Agencies Update"" located in the Customer Support section.

2. How can I get a IATA or TIDS number?
For more information please go to: http://www.iata.org

3. How can I load or update my Travel Agency information in your system?
To be part of our Client's Catalog or to update your information in our system, please fill out the form "Travel Agencies Update" located in the Customer Support section.

4. I did not receive my billing statement. How can I get it?
If your billing statement did not arrive at your agency's address, please contact the Customer Service Department. From U.S.A. & Canada toll free: (01 888) 679 3748, long distance to Mexico City: (01 555) 326 6986, or send an e-mail to: cservice@posadas.com.mx. They will send the requested information to your e-mail address.

5. Where can I check whether or not the payment has been made and if it has been paid by transfer or check?
If you have any questions about your payment, please contact the Customer Service Department. From U.S.A. & Canada toll free: (01 888) 679 3748, long distance to Mexico City: (01 555) 326 6986, or send an e-mail to: cservice@posadas.com.mx.; one of our representatives will be glad to help you.

6. What kind of travel agencies can receive commission payments from Grupo Posadas?
They ones with an IATA or TIDS number, since only these two profile IDs are authorized according to our Company Policy.

7. How can I claim an unpaid commission?
You have up to 6 months to send the information. Once you have contacted Customer Service, they can tell you if the commission will be processed and the approximate date of payment.

8. How long do I have to claim an unpaid commission?
You have up to 6 months to send the information. Once you have contacted Customer service they can tell you if the commission will be processed and the approximated date of payment.

9. Can I make a reservation for a Negotiated Rate Agreement on-line?
We have a web page created specially for negotiated rates, www.corpo-rate.com. To make reservations at this site, you have to be registered in our database. To sign up, please e-mail us at soportecorpo-rate@posadas.com.