We are repeat patrons of Live Aqua because they are that good. We still wouldn't consider trying a different resort in Cancun. We've referred or brought with us 4 different parties who loved Live Aqua as well. The reasons my review this time is very good instead of excellent are because of the stagnant garbage smell in the spa, I'm sure from outside, only noticeable in the hallways on the way to the massage rooms and signs of hotel aging such as water leaking from the shower, reverberation felt when guestrooms close, and cracked glass facing the mall. I reported the smell and as far as the aging, there are improvements in the works and more planned according to Valerie, the PR manager.
Having said that, we continue to love Live Aqua because of the staff and their treatment of the guests. It also doesn't hurt that the resort is beautiful and the pools amazing! Special mention below in no order starting with Valerie:
Restaurants: **Mauricio**, Oscar, David, Victor, Marco, **Karla**, Roberto, Chef Wilan, Juan, Rossy, Roy, Isaac
Cabana/Pool: Kevin, Graciel, Armando, Gabriela, Ernesto, Ashley, Marcial, David
Spa: Guadalupe, Emily, Yajaira
Bell Service: Noe
There were improvements since our last trip in 2016. There are more daybeds available at no additional cost (first come, first served) and more activities to enjoy. In the 7 days we were at the resort, there were performers/singers at the pools in the middle of the day, synchronized swimmers as well as tenors, guitarist and a live band at night. There was also a cooking class my husband enjoyed on our first day back. We all enjoyed the hot appetizers/snacks the staff shared in the afternoon by the pools. That's a special touch that will never get old. Designation smoking area is by the pool bar only. As a non-smoker, I appreciate the staff advising the guests of the smoking section and enforcing the rule. Live Aqua stands out compared to other Caribbean resorts we've visited, namely Secrets in Jamaica and Seven Stars in Turks and Caicos. We continue to love Live Aqua and highly recommend it! Big thank you to the staff who made our stay special!