Live Aqua Boutique Resort Playa del Carmen
- Mamitas Beach Club: $8 USD. Includes a credit for 8 usd for food and beverages, a sun bed and an umbrella.
- Kool Beach Club: $20 USD. Includes a credit for 20 usd for food and beverages, a sun bed and an umbrella.
Live Aqua Boutique Resort Playa del Carmen
This hotel is by far the worst we have ever stayed at...lets explain from the start. Booking online through a travel site the room pictures as well as the desriptions and prices were all wrong so we had to call the hotel direct....wrong no manager they were in transition...that should have been a flag to us. Secondly we call the corporate headquarters..things looked up a little as they aggreed that it was all wrong and suggested a room and what it looked like, so we booked it. Now on to arrival...checked in and the room was ok not what was explained to us and also was on the main street so sleepibg was nearly an impossibilty. Next day we complained and we were moved to a different room...WOW room at first looked better but the plot thickens. First off the room had 2 a/c zones only 1 worked so we asked to have it foxed....this went on for days to no avail. Then we had no internet....we were told we had to ga to the other side of the hotel for it to work.....thats nice.....not ! Wall electrical outlets were litterally hanging out of the wall. The curtains were 10" to long so they dragged on the floor an you could not close the curtains properly. The a/c filteers had never ever been cleaned so the dirt was caked on the filters goving ypu really healthy air to breath.... NOT ! Our patio had absolutely no furniture to sit on or sun bathe on...we had to complain in order to get furniture delivered. This is an all adult all inclusive resort, thinking this is a private resort we booked it .....turns out its not private as the hotel rents out therre roof top pool and bar to the local gays on ceryain nights for a small cover charge...so while your trying to enjoy a quiet relaxing pool day you have to be subjected to the local gay community and the loud music that therre DJ is playing....not what we signed up for at all. The room service...and i use the word service loosely...example we ordered breakfast one day..1 1/2 hours later no breakfast i call down and they say it was sent to the wrong room and they would take care of it right away...5 minutes later our breakfast arrives.. YES THE SAME BREAKFAST...that was made 1 1/2 hours ago...STONE COLD..! UNACCEPTABLE We complain again. Another time ordered an apple desert with ice cream it arrives completely melted not once but twice each time it even looks different than the first ...no consistency except melted as usual.Front desk people lied to us about cab fares as they recommended there friends that they knew that wrre cab drivers that gave them kickbacks for cab fares. All in all the stay was miserable for us. When checking out they only offered a 2 day cedit for all the unconvince we went through...should have been a complete refund I would not let my worst enemy stay there...our opinion as world travelors. We have been to playa del carmen at least 21 times never will stay here again do yourselves a favor skip this one.
"Best place to stay in Playa! "
AMAZING RESORT AMD STAFF! They cannot do enough for you, and do all they can to make you more comfortable. Centrally located and right on 5th Avenue. Cannot wait to come back. Thank you for making our time here so special Franco, Fernando, Jose, and Veronica.
"Fun Week at Live Aqua"
We just got back from a fun week in Playa. We stayed at Live Aqua and cant say enough great things about it. The staff was really friendly. We are usually concerned about food quality at an all inclusive resort and we were shocked at how good the standard fare was at this place no matter what we ordered. There several employees worth mentioning, Roman, Erik (concierge), and Elisa. One item to note if you visit. The hotel requires a blue wrist band. It took us a few days to learn that this item makes you a good target for every merchant on 5th Avenue. You might want to bring something to cover it up for a shopping stroll.
"In the heart of Playa del Carmen"
We just got back from a lovely stay at Live Aqua. The staff and service are great. We have stayed at larger resorts and the vibe here is very different - as it's a small "boutique" hotel - but we loved being in the heart of Playa del Carmen where we could utilize the pool, spa, gym, unlimited food/drinks - and then head out to explore the town and the beach without the need of a taxi or much planning at all. Our room was clean and modern. The bed and the shower were very nice. The best views seem to really only be from the rooftop pool, but we appreciated being able to step out on our balcony and feel the warmth and hear the sounds of the city. I would recommend this hotel and will return in the future! The food could use a little more variety!
"50th Birthday Trip"
We stayed in a junior suite at Live Aqua Boutique March 2-6 for my 50th birthday. We requested a quiet room on a higher floor away from the elevators, and that is exactly what we received with room #208. The hotel is immaculate and decorated in a beautiful modern decor. While it is a few blocks from the beach, the 5th Avenue location is perfect. We ventured out a couple of evenings and enjoyed having dinner out in town. Rooms were spacious and bed was comfortable. Mini bar was stocked daily with sodas, water, and beer. The staff even delivered a small birthday cake to our room during our stay. Shower was large with a rain shower head. Amenities included robes, slippers, blow dryer, and most toiletries that you would need. Room was cleaned promptly each morning. Food was excellent in most cases. Breakfast at Mural included a mimosa and bloody Mary bar, a small buffet, and an assortment of menu items. We ate lunch up at the pool bar each day, and were not disappointed. We dined at both Dai and Mural for dinner. Our first evening we enjoyed the fish of the day and pork shank for dinner up on the rooftop. Service was excellent, and food was good. Live music was played for an hour during dinner. 24 hour room service was also good and delivered promptly. The sushi and tapas restaurant on the rooftop opened at 3:00 each day, but we did not have a chance to dine there. Rooftop pool was lovely. We arrived each morning around 10:30 and never had a problem finding a bed or an umbrella. Service at the pool was exceptional. Roman is the nicest waiter and such a hard worker! He made a point to get to know all the guests and we looked forward to seeing him each day. Fernando and Franco at the bar also provided excellent service. The hotel was a short walk to the beach. The seaweed was bad during our stay, and the beach was very crowded. Another guest suggested walking toward the right where there were some less crowded beach clubs and cleaner beaches. Overall, we thoroughly enjoyed our trip to Live Aqua Boutique. We will definitely return in the future.