Live Aqua Boutique Resort Playa del Carmen
- Mamitas Beach Club: $8 USD. Includes a credit for 8 usd for food and beverages, a sun bed and an umbrella.
- Kool Beach Club: $20 USD. Includes a credit for 20 usd for food and beverages, a sun bed and an umbrella.
Live Aqua Boutique Resort Playa del Carmen
First night we checked in on 11/30, decided to upgrade to a larger suite (room 321) for $300. Found out that there was no hot water at all in the unit. Upgraded mainly to get the jacuzzi option. Downgraded back to a junior suite (room 202) and had my money refunded back to me along with a complimentary 30 min massage and VIP jazz festival entry which ended up with us standing the entire festival (limited seating) so didn’t feel much like VIP at all. Room 202, the junior suite, randomly had the AC burst with water around 6am in the morning on 12/1, ended up with a puddle by the front door, closet and in the bathroom. Went down to the lobby to let them know, they immediately moved us to another room (Room 112). Contacted Expedia and complained about the multiple issues within that first night, they tried to get a refund or some type of compensatory apologetic gesture from the hotel but apparently the manager said he had already done too much for us and if we want we can leave and check in elsewhere. Not once did the manager apologize in person to us about the issues but he/she basically said they don’t care to remedy the situation after the second go round. Mind you that ac bursting woke us up prior to our alarm for our excursions that day so we lost necessary sleep. Ivan was very helpful to us and a nice person. Whomever the manager is for this hotel, a suggestion I recommend for you, refund my first night of stay to remedy the situation would have been a good idea because it consisted of nothing but issues and lack of sleep.
"Perfect location...plus all inclusive Live Aqua Boutique"
We love Playa del Carmen and Live Aqua Boutique offers the perfect location and great price point to allow you the comfort of all inclusive but not feel restricted to just using the all inclusive option.
This was a great location off of 5th Ave in Playa de Carmen.Good food and clean accommodations.Great service, friendly staff,.The conversion to pay for all inclusive was disappointing as I paid more in dollars than was stated fue to conversion rates.
"Loved the staff "
Arrived on Thursday November 15 for 9 nights. My first trip to Mexico. The room at Live Aqua was very nice. However as luck would have it, construction of a new restaurant was directly under our room. Very disappointed that Hilton Grand Vacations did not let us know about this when booking. A little more information and transparency would have been appreciated. The hotel is located on 5 Ave so, it’s very noisy and is a gauntlet to walk down. You are continually accosted by aggressive hucksters who immediately recognize your ‘all inclusive’ wristband and will target you and say “I recognize you from the Aqua last night” saying “I was your waiter” or I took care of your luggage”.......”let me show you my store” or “my Mama’s store”. Over the past week I have met many, many waiters and bellhops from Live Aqua along 5 Ave who want me to see their store. Suggestion for Live Aqua management: perhaps mention this when your guests check in. Speaking of the waiters from the Live Aqua, the actual waiters and staff are fantastic. Very attentive, friendly and gracious. The hotel’s best attribute is its staff by far. The food was hit and miss. Some dreadful meals, some good, regrettably none that were worth exceptional. There were only 2 menus for the dining room that were alternated from one day to the next. A couple of days there was a dedicated Juice Bar at breakfast and a made to order omelette station. These were great! But were short lived. A separate menu for the rooftop bar area. The rooftop infinity pool was very nice and we enjoyed using it daily. The music could use a little bit of variety. I love music but the continuous relentless electronic sounds start to feel like audio torture.
"Love This Place"
Our third day here and my wife and I cannot say enough about how we are enjoying ourselves. The staff, food, and service are the best we have experienced at a resort. We will definitely be coming back.